KINGSTON'S COMPREHENSIVE WARRANTY- LIFETIME COMMITMENT

      An understandably significant concern with homeowners is that some remodelers will not stand behind their product.  The fear is that they will be here today and gone tomorrow and when undiscovered problems arise with faulty workmanship the homeowner has no place to turn and is left holding the proverbial bag. 

        This is completely contrary to Kingston's philosophy of striving to develop customers for life and being there when unpredictable situations arise.  It begins with unqualified customer service and quality from the initial contact on the job all the way through to completion.  This gives Kingston the confidence that warranty issues will be minimized.  When they do arise Kingston wants to jump on them immediately as part of having customer service as the companies number one priority. 

       Accordingly we have instituted the following warranty program that should give our clients the highest comfort level that we mean business in standing behind our product and wanting them as customers for life.

FIRST TWO YEARS

     In the first TWO YEARS, the Kingston client receives a full service warranty that covers all materials and workmanship during that period.  One and two year site visits will take place in order to check and repair any minor problems such as nail pops.  If an emergency issue arises, the client can connect with a Kingston representative for immediate dispatch or referral to the appropriate trade contractor, but always under the Kingston auspices.

 FIRST FIVE YEARS

     In the first FIVE YEARS the Kingston team will backup any manufacturer’s warranty for replacement of faulty equipment with a service warranty for installation.  The client is assured that if a manufacturer supplies a defective part, Kingston will arrange a no charge installation of the warranty replacement.  Additionally, as contact with national companies can be a hassle, we will take the appropriate action to represent a client to such entities for the purpose of assuring compliance with any and all regular or extended warranties of items installed by our firm, even if purchased by others.

FIRST TEN YEARS

     In the first TEN YEARS, Kingston will honor the commitment to excellence by covering under warranty any latent defects in material or workmanship other than those resulting from reasonable wear and tear.  The Kingston project is a team effort between client and company, and as such, as in any serious collaboration, the test of time is crucial. 

LIFETIME

     For the LIFETIME of the project we will make ourselves available to be the company to call for service by being available, reasonable and committed to collaborative problem solving on a timely basis.  We are dedicated to making clients for life with all that entails. We will make every effort to maintain a cordial client relationship for the life of the project.  

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