Defining Value
In the current
economy, it has become fashionable to define "value" as simply the
lowest price. For many, lowest price means best value. It's a tact
that has become commonplace in residential remodeling. But doing so
discounts the value of providing a high level of construction quality,
as well as a remodeling contractor's service before, during, and after
a remodeling project is finished. This may not be in a family's best
interest.
Remodeling a
home is a significant financial investment. Why, then, would an owner
trust that investment -- both financially and in his and her enjoyment
of it -- to the lowest price and a limited definition of
value?
As a
professional remodeling firm, we operate with a broader definition of
value. We believe value includes a positive experience for the owner
and a sense of confidence and pride about the project's quality. Value
should also consist of a high level of personal service and a
commitment to maintaining a relationship built on trust well after the
project's completion date.
Some
remodelers play the low-bid game. They narrowly define value as a
stripped-down set of specifications and a project on the cheap to
achieve a cut-rate price. The goal: make a sale and move on. They
typically don't have the staff or systems in place to respond to
issues once the remodel is complete.
Here's how we
define and deliver a higher level of value:
Communication: As professional remodelers,
we listen and respond to our clients' ambitions and dreams for their
project. While working within budget, we help define and discover
specific wants and needs. We educate them about the complexities of
the remodeling process, set realistic expectations and keep them
informed about what happens -- and why -- as their project takes
shape. Our intent is to be prompt and respectful when we meet. We
follow through on promises made and keep our clients informed about a
job's progress.
An
Efficient Job Site: Our crews and job site managers follow an
agreed-upon schedule and detailed list of specifications that we
develop with each client. Materials for a project are ordered and
delivered as needed and on time. We manage and coordinate our trade
partners and materials suppliers toward the common goal of meeting our
company's standards and our clients' expectations.
Follow-Through: When a project is complete,
we don't disappear. We know that it is critical to our clients'
ultimate satisfaction that we continue effective communication while
providing thorough and prompt service. When issues crop up -- and they
always do -- we have policies and procedures in place to respond in a
timely fashion. We work the problem; we don't pass the buck. We belong
to this community. This is where we've chosen to raise our family and
we intend to be here for years to come.
We believe our
definition of value instills confidence and helps ensure client
satisfaction. We respect that our clients' entrust us to deliver a
project that initially only exists on paper and is created before
their eyes. It's a responsibility we take seriously, and it's the
cornerstone of what we call value.
Warm
regards,
Austin Schmitt, John Schmitt, Mark Jackson, and
Elizabeth Mitchel
Kingston Design Remodeling
11515 Suburban Place
Fairfax Station VA 22039
(703) 323-6527 - phone
kingstonbuilders@cox.net
www.kingstonbuilders.com
c.
2006 All
rights reserved.
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